Shipment informationWhen your order is received, an order confirmation will be emailed to you. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the case that we are not able to deliver your order, we will inform you and cancel the order.

Upon receipt of the order we confirm the same and once payment is received, we will proceed to the confirmation. It will depend if it was made with a credit card, through our payment gateway in the Online Store, through Paypal or upon receipt of the transfer in case the payment has been made by bank transfer. The prices shown include the Spanish VAT of 21%. Prices do not include payment or delivery costs.

LIIVE reserves the right to change prices at any time.

FREE NATIONAL STANDARD SHIPPING BY GLS. Maximum delivery time 72h.// For 24h shipments, € 4 will be charged and will be delivered by Seur.
STANDARD SHIPPING TO PORTUGAL FOR FREE BY SEUR. Maximum delivery time 48h.
* INTERNATIONAL SHIPPING TO GERMANY, FRANCE, BELGIUM, NETHERLANDS, ITALY, POLAND, AUSTRIA AND LUXEMBOURG FOR FREE. Maximum delivery time 4-5 days.

* Does not include customs duties, local taxes and handling charges.

Return policy

LIIVE reserves the right to accept CHANGES NO returns (maximum 14 days from the date of receipt) We may retain the refund until we have received the goods, or until you have submitted proof of the return of the goods, depending on what condition is met First.

THE CHANGES Procedure, no refund will be made in writing to the following email, info@liive.es, indicating order reference, name, surname, contact phone number. You will not have to provide any explanation, just return it in its original packaging, sealed and in perfect condition. If the cause of the return is that the returned item is defective or does not correspond to the request in the order of your reference, LIIVE will bear the costs of the return and new shipment. In the opposite case you must bear the costs of the return by sending the order to the following address:

LIVE
Calle Marroquinería, 13,
11500 The Port of Sta. María, Cádiz

Purchases can be returned for a refund within 14 days of receipt of the goods. You have the right to open the package to see your goods, but the products must be returned exactly as you received them. In no case will the value of the purchase be refunded, otherwise you will receive a voucher for the same value.

Keep in mind that you are responsible for the product until it reaches us, so you should send the package with a traceability service so that it can be located at:

LIVE
Calle Marroquinería 13,
11500 The Port of Sta. María, Cádiz